How to make an on-line reservation
First select the hotel in New Braunfels you are interested in. You should enter the dates of your stay and select and preferences you require. When you click "Check Availability" - you will be shown the room rates available for your stay. Scroll down and review these rooms, rates and descriptions. In order to make a reservation, click on the "Select Rate" button next to the desired hotel. The Booking Request Form will then be presented. You must have a secure Web browser (Eg. Netscape or Microsoft Internet Explorer) in order to proceed any further in making a firm hotel reservation.
The Booking Reservation Fields are :-
- First Name:
First name of the guest
- Last Name:
Last name, or surname, of the guest
- Telephone:
A telephone number for the guest
- Email Address:
An e-mail address for the guest. A confirmed notification of the booking will be sent to this e-mail address. If the reservation is subsequently canceled, a cancellation notification will also be forwarded to this e-mail address. For security purposes, any notifications sent via e-mail will NOT contain credit card numbers.
- Street Address, Suite or Apt. Number, City, State, Zip Postal Code, and Country:
A mailing address for the guest.
- Credit Card Type:
Click on the button next to the credit card you will be entering.
- Credit Card Number:
All hotel reservations made online require a credit card number to guarantee or retrieve the reservation. Since the booking form is a secure transaction, the credit card number will be encrypted for security purposes.
- Expiration Date:
Enter the month and year expiration date of the credit card. An example of the format is 12/05.
- Non-Smoking -or- Smoking:
Select your preference for either a non-smoking or a smoking room. This field is optional.
- Special Requests:
Any further relevant information you want to pass to the bookings receptionist
Once this form is complete, click the "Send Form" button.
Either a single reservation or a list of reservations that meet the search criteria will be shown.
How to cancel a reservation
If you wish to cancel a reservation, click on the "Cancel This Reservation" link. The reservation cancellation request will be transmitted to the hotel in New Braunfels for immediate processing. A reply is normally received within a few seconds. Also, a confirmation of your canceled reservation will be sent to your email address. If you wish to re-send a reservation confirmation to the original email address, simply click on the "Send Details via e-mail" link. If you do not wish to cancel the reservation, simply select an item from the tool bar, or use your browser's page back function to return to a previous page, or exit your web browser.
If your reservation has been confirmed, a notification will be displayed on your screen, and a copy sent to your Email address.
Security Information and Guidelines
Due to the openness and accessibility of the Internet, guidelines have been established on the number and type of transactions an individual may attempt. These guidelines are listed below:
- One Booking per Credit Card per Hotel per Day.
This means that a customer may confirm one booking per credit card per hotel per day. Reservations may be made at different hotels on the same day using the same credit card.
- Email Information
Sensitive information such as Credit Card Numbers and Expiration Dates will not be sent through the Email system. All sensitive information will be encrypted utilizing your browser's secured functions.
- Security
All reservations and forms used to retrieve reservations send information in an encrypted format.